Overview

Refund, Return & Shipping Policy

At Complete 4 Fitness, we comply with applicable U.S. consumer protection laws, including Federal Trade Commission (FTC) regulations. Please review this policy carefully before placing an order.

Eligibility for Refunds or Replacements

You may be eligible for a refund or replacement if:

Your order was not delivered
Your item arrived damaged or defective
You received the incorrect item
The item is materially different from the product description

Refunds are reviewed case by case and are not automatic.

Dispute Timeframe

All refund or return requests must be submitted within 15 days of confirmed delivery.
Requests outside this timeframe may not be eligible, except where required by law.

How to Start a Dispute

To initiate a dispute, contact us at:📧 marketingteam@complete4fitness.com

Please include:

Order number
Full name on the order
Description of the issue
Clear photo or video evidence (required for damaged, defective, or incorrect items)

Failure to provide requested documentation may result in denial of the claim.

Returns

Some claims may require the item to be returned before a refund or replacement is issued
Return authorization must be approved before sending any items back
Returned items must be:
- Unused
- In original packaging
- In resellable condition (unless damaged upon arrival)

Customers are responsible for return shipping costs, unless the return is due to our error or a defective product.

Refund Processing

Approved refunds are issued to the original payment method
Refunds are processed within 5–10 business days after approval
Original shipping fees are non-refundable
Banks or payment providers may take additional time to post the refund

Non-Refundable Items

The following items are not eligible for refunds:

Items damaged due to misuse, normal wear, or improper handling
Clearance or final-sale items
Digital products or gift cards
Items returned without authorization

Order Cancellations

Orders may only be canceled before processing or shipment
Once an order has shipped, it cannot be canceled and must follow the return process if eligible

Chargebacks

Customers are encouraged to contact Complete 4 Fitness before filing a chargeback.
Unauthorized or abusive chargebacks may result in order refusal or account restriction.

Policy Updates

We reserve the right to update this policy at any time. Changes take effect immediately upon posting.

Shipping Policy

Complete 4 Fitness

Order Processing Time

Orders are processed within 1–3 business days
Processing time does not include shipping time
Orders are not shipped on weekends or holidays

Shipping Timeframes

As a drop shipping business, our products ship from third-party suppliers.

Estimated delivery times:

U.S. Orders: 3–14 business days
International Orders: 10–30 business days

Delivery times are estimates and not guaranteed.

Shipping Delays

Shipping delays may occur due to:

Customs processing
Carrier delays
Weather or global supply chain disruptions

If your order has not arrived within 30 days, you may contact us to initiate a delivery dispute.

Tracking Information

Tracking numbers are provided once available
Tracking updates may take several days to appear
In some cases, multiple tracking numbers may be issued for one order

Incorrect Address

Customers are responsible for providing accurate shipping information.

We are not responsible for:

Orders delivered to incorrect addresses provided by the customer
Packages marked as delivered by the carrier

Lost or Missing Packages

If tracking shows delivered, we are not responsible for lost or stolen packages.
If tracking shows not delivered, you may be eligible for a refund or replacement after investigation.

Customs, Duties & Taxes

Customers are responsible for any customs fees, import taxes, or duties required by their country.

Shipping & Refund Relationship (FTC Compliance)

If an order is not delivered within the stated timeframe and no resolution is available, customers may be eligible for:

Order cancellation (where applicable)

A refund

A replacement

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at marketingteam@complete4fitness.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at marketingteam@complete4fitness.com and we will give you the address to send your product.

Refund & Returns Policy